ORDER PROCESSING
Orders will be processed in the order in which they are received. Most orders are processed and shipped within 1-4 days. Orders will not ship on Saturdays or Sundays.
If we are experiencing a high volume of orders, shipments may be delayed. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
We are closed on Sundays.
DROPSHIPPING / SHIP FROM MANUFACTURER
Some of our products ship directly from the manufacturer to your doorstep. These items may require additional time for order processing.
Some of these products include: SS BrewTech, Anvil Brewing Equipment, Blichmann Engineering, Speidel Fermentors, BrewBuilt, Torpedo Kegs, and others.
These products will have a note in the product description specifying whether or not they may be drop shipped.
IN-STORE PICKUP
Customers in Michigan have the option to select free in-store pickup.
Pickup orders placed by 1:00 PM will typically be ready for pickup that same day. You will receive an email or phone call when your order is ready.
Pickup orders that contain drop shipped items will not be ready for same-day pickup. We will contact you with an estimated pickup date for those items. We are closed on Sundays, so pickup orders placed on Sunday will be available to pick up the following Monday. Please wait for your pickup notification before attempting to pick up your order. We do most of our business online, so we have a large number of pickup orders to process each day.
FREE SHIPPING OVER $75
We offer free shipping on most orders over $75.
Free shipping is only available in the contiguous United States. This includes the lower 48 adjoining states and the District of Columbia.
Exclusions for free shipping include: Alaska, Hawaii, American Samoa, U.S. Virgin Islands, Northern Mariana Islands, Guam, and Puerto Rico, as well as APO, FPO and DPO addresses.
Products not eligible for free shipping include, but are not limited to: glass carboys, starter equipment kits, kettles over 10 gallons, glass beer bottles, glass wine bottles, glass carboys, buckets 6.5 gallons and up, 5 gallon kegs, and other items that require excessive packaging and have large dimensional weight.
Each product has a disclaimer detailing which shipping rules apply.
Transit time for free shipping orders can range from 2 to 8 days.
Free shipping orders can ship via USPS, UPS or FedEx, whichever option is cheapest for us.
FLAT RATE SHIPPING - $6 MICHIGAN / $9 USA
We offer flat rate shipping for most products.
Flat rate shipping is only available in the contiguous United States. This includes the lower 48 adjoining states and the District of Columbia.
Exclusions for flat rate shipping include: Alaska, Hawaii, American Samoa, U.S. Virgin Islands, Northern Mariana Islands, Guam, and Puerto Rico, as well as APO, FPO and DPO addresses.
Products not eligible for flat rate shipping include, but are not limited to: 50+ pound bags of grain, glass carboys, starter equipment kits, kettles over 10 gallons, glass bottles, buckets 6.5 gallons and up, 5 gallon kegs, and other items that require excessive packaging and have large dimensional weight.
Each product has a disclaimer detailing which shipping rules apply.
Transit time for flat rate orders can range from 2 to 8 days.
Flat rate orders can ship via USPS, UPS or FedEx, whichever option is cheapest for us.
STANDARD SHIPPING RATES / SERVICES
We offer ground shipping through USPS, UPS, and FedEx. You can select your carrier of choice during checkout.
Real-time shipping rate estimates are available in your cart.
Shipping costs and transit times will be displayed during checkout.
The transit times shown for your selected shipping option do not include our order processing time.
You will receive tracking information as soon as your order ships. Please allow up to 24 hours for tracking info to appear.
EXPEDITED SHIPPING RATES / SERVICES
We offer expedited shipping and next day air services through USPS and UPS. You can select your carrier of choice during checkout.
Real-time shipping estimates are available in your cart.
The transit times shown for your selected shipping option do not include our order processing time.
Shipping costs and transit times will be displayed during checkout.
UPS Next Day Air orders placed before 3:00 PM will ship that same day.
You will receive tracking information as soon as your order ships. Please allow up to 24 hours for tracking info to appear.
LOST / DAMAGED SHIPMENTS
Hop Craft Supply Co. is not responsible for any packages lost or damaged by the shipping carrier. However, we will work with you to provide a replacement order as quickly as possible.
In the event of a lost package, please contact the shipping carrier. Many times, the package is left with a neighbor or there is an error with the tracking info.
If the carrier is unable to locate the package, please contact us as soon as possible to get a replacement out to you.
If you receive a damaged package, please contact us as soon as possible to get a replacement package out to you.
