RETURN / REFUND POLICY

RETURNS
If you are unsatisfied with any item you have purchased, we will be happy to process a return and refund you the original purchase price of that item, excluding shipping costs.
In the event of a return, we will generate a return shipping label and email you a printable copy along with return instructions.
Products must be returned with their original receipt within 30 days for a full refund.
The buyer will be responsible for the return shipping cost, unless the item is damaged or defective, or we have made an error with the order.

DAMAGED / DEFECTIVE ITEMS
If an item is damaged or defective, we would be happy to facilitate a return and refund you for the full purchase price, or exchange the item.
In the event of a damaged or defective item return, we will generate a return shipping label and email you a printable copy along with return instructions.
Exchanges can also be made if you would like that same item.
Hop Craft Supply Co. is responsible for ground shipping costs in the event of a damaged or defective item return.
A damaged or defective item return / exchange must be reported within 30 days of the original purchase.

ORDER ERROR / MISTAKE
If we have made an error or mistake with your order, please contact us immediately to resolve it as quickly as possible.
Hop Craft Supply Company will be responsible for return or replacement shipping in the event of an error or mistake.
We will facilitate a return or exchange, no questions asked.
Order errors must be reported within 30 days.

WHO IS RESPONSIBLE FOR SHIPPING?
If returning or exchanging an item that is not defective or damaged the buyer is responsible for return and/or replacement shipping.
If you received a damaged or defective item, Hop Craft Supply Co. is responsible for return and/or replacement shipping.
If we made an error or mistake with your order, Hop Craft Supply Co. will be responsible for return and/or replacement shipping.

CONTACT FOR RETURNS / EXCHANGES
PHONE: (989) 401-6276
Contact customer service via phone Tuesday - Saturday 10:00 AM - 8:00 PM, Sunday & Monday 12:00 PM - 6:00 PM.
EMAIL: info@hopcraftsupply.com
Customer service via email is available 24/7!